How do I withdraw funds from my account?

You can withdraw funds through your client area or by completing the withdrawal form and sending it back to [email protected].

Can I withdraw onto another person's card/bank account?

WFG Trading Groups does not accept any third party deposits or withdrawal requests.

Why was I requested to provide additional documents?

WFG Trading Groups’s Customer Due Diligence (‘CDD’) program requires that we verify the source of our client’s funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide bank statement or card account statement, showing the following:

• Name of the account holder (must match name on WFG Trading Groups’s account);
• Last four digits of card number and or, proof of payment to WFG Trading Groups.

If you cannot provide a copy of a card statement, please submit an image of the front and back of your card. Please cover the CVV number, and all but the last four digits of the card number. Name and expiration date should be clearly visible.

What if I have open positions when I submit a withdrawal request?

Even if you have open positions, you can withdraw any amount available in your “free margin”. However, a withdrawal of funds will result in a reduction of funds available to be used for margin to maintain open positions. This may result in the liquidation of some or all your open positions in case the market moves against you. It is your responsibility to ensure that the account holds enough margin to maintain open positions.

I funded my account with credit card, but I do not see this amount available for withdrawal.

Funds deposited with credit card are available for withdrawal within 2-3 working days of a deposit date.

What should I do if the card I used to fund my account with is closed, lost, stolen or not available for withdrawal?

You should verify with your bank whether the underlying account associated with your card is still active and available to receive the funds. In the event an underlying account has been closed, we will need to obtain evidence of this account status change such as an account statement or relative document issued by your bank.

Documentation must include the following:

• Name of the account holder (must match name on WFG Trading Groups account);
• Language noting the change to the status of your account

How old do I need to be able to open an account and start trading?

You must be over the age of 18 to open an account and start trading.

What are the Advantages of trading with WFG Trading Groups?

WFG Trading Groups offers investors the following advantages:

• Multi-product and easy to use trading software(s);
• Trade various asset classes with superior liquidity;
• Various account types with different leverages;
• Tight spreads;
• No swaps (interest-free) on frequently traded accounts;
• No dealer intervention; automated execution;
• Direct market access with no trading restrictions;
• 9 AM – 11 PM EET (Eastern European Time) from Monday through Friday;
• Multilingual and professional dealing staff;
• Online, e-mail and telephone customer support;

How many accounts can I open as a client?

We do not have any limits on how many accounts a client may have but usually two is more than sufficient for any client.

When is the Forex market open for trading?

The Forex market opens 24 hours for 5 days a week from Monday through Friday. The trading day begins in Sydney and continues as each financial center opens; Tokyo follows then London and finally New York.

When can I start trading?

You can start trading when your account is approved and your live account is funded.

How much money is required to open a position?

The minimum volume that you can trade is 0.01 of a standard lot which requires 33.33 USD margin for all of the USD pairs trading on retail accounts. Other instruments might require higher margins. For full information about margin requirement please refer to the Margin Calculator in our website.

What products does WFG Trading Groups offer?

WFG Trading Groups offers CFDs on FX, Commodities, Cryptocurrencies, Metals and Indices.

Can I trade on more than one account at the same time?

A client may trade on more than one account at the same time if needed.

Can I trade with WFG Trading Groups if I am not using my main computer?

You can trade with WFG Trading Groups on any computer with an Internet connection. If you are travelling or do not have access to a computer with an Internet connection, you can execute trades over the phone by calling the trading support desk at .

Can I trade using Mobile, iPad, iPhone, PDAs and Smart Phones?

Yes, WFG Trading Groups gives investors the ability to trade on mobile terminals from any place in the world, and stay mobile. Click here to read more about Mobile Trading.

Can I place orders over the phone?

Yes, to place a trade over the phone,

• Contact ;
• State your Account Number. You will be asked to verify the name on the account and your phone password;
• Ask for the current price i.e. “I would like a price on Euro/Dollar.” WFG Trading Groups will provide the current bid/offer. “Euro/Dollar is trading at 1.28551/562” (the first number being the bid, the second the offer);
• If you wish to place a market order, state your interest;
• “I sell 50,000 of Euro/Dollar at the market.” WFG Trading Groups will provide verbal confirmation of the trade. Your trade will be entered on your behalf and the trade will appear in the trading platform immediately. If you do not wish to deal at the quoted levels, simply say “nothing done.” You may also request that a stop or limit order be placed on your behalf. Be sure to indicate the type of order and the price.

All trades executed via the phone are subject to a pre-deal margin availability check and will be manually inserted into the customer’s account for integrated P&L analysis and reporting. All phone orders will be recorded to ensure fairness and accuracy for all parties involved.

Can I place a trade via e-mail?

We do not accept trades via email for security reasons because your email can be manipulated and hacked. You can place trades online or by calling .

Can I hold positions over the weekend and major holidays?

Yes, you can hold positions over the weekend and major holidays, but make sure you review your margin balance to cover any negative move against your open positions. It's not uncommon for currencies to "gap" - trade at prices considerably away from previous levels - when they re-open for trading after a holiday or weekend. This may negatively impact your excess margin. We suggest you keep a cash "cushion" in your account of at least 2% against your open positions; to help protect against automatic liquidations of your positions to meet margin requirements.

How do I close an open position?

To close an open position, double-click the position within the Trade section of the platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.

What does a dealer at WFG Trading Groups do?

The WFG Trading Groups online trading system is fully automated and does not need any human intervention. Yet, we have a trader desk support 24/5.

Do you have a dealing desk?

WFG Trading Groups maintains a risk desk. The function of the Risk Desk is to ensure liquidity from our global liquidity providers and to provide assistance to clients who cannot access their platforms. WFG Trading Groups does not intervene in client trades; all trades are executed in WFG Trading Groups’s back office system. WFG Trading Groups does not "trade against" its customers.

What security will I have for investing with WFG Trading Groups?

Your funds are held in segregated accounts with special designation as "Clients Accounts" that are held with credit institutions. These segregated accounts are closely monitored by the Company on a daily basis.

Is there a debit balance risk? Will I lose more than my initial deposit?

At WFG Trading Groups, we offer clients ‘negative balance protection’, which effectively guarantees that you do not have to pay more than your initial investment in case of a trading loss. Technological advancements on our trading platform triggers a market execution order to hedge all positions as soon as the equity reaches the 50% equity/margin ratio threshold level.

How do I manage risk?

The most common risk management tools in FX trading are the limit order and the stop loss order. A limit order places a restriction on the maximum price to be paid or the minimum price to be received. A stop loss order ensures a particular position is liquidated at a predetermined price in order to limit potential losses should the market move against a trader's position. Contingent orders may not necessarily limit your risk for losses.

How can I manage risk in volatile markets?

The best way to manage your risk during volatile markets is to ensure your account is properly margined at all times. There are several proactive measures that you can employ:

• Actively monitor the status of your open positions.
• Specify a stop-loss order for each open trade to limit downside risk. You can specify the stop-loss rate at the time you issue a trade, or add a stop-loss order at any time for any open trade.
• You can also change your stop-loss orders at any time to take current market prices or other conditions into account. The use of stop loss orders may not necessarily limit your losses.
• Keep your account funded in excess of your required margin. These extra funds act as a cushion, protecting you if the market moves against you. If you are in danger of breaching your margin limits, either incrementally reduce the size of your position or add funds to your account as soon as possible.
• Employ lower leverage. You may request a leverage change at any time.

What kind of trading strategy should I use?

Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analysis to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information, including news, government-issued indicators and reports, and even rumours. The most dramatic price movements however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.

Can I trade on margin (or leverage) at WFG Trading Groups?

Yes, you can trade on margin.

How can I help prevent forced liquidation of my open positions?

Here are some techniques to help you better manage your opened positions and avoid unwanted liquidation:

• Preemptively, you can trade smaller position sizes like mini lots and keep your account funded in excess of minimum margin requirements.
• If you have open positions already, consider reducing the size of the positions in a timely manner to increase your margin excess.
• Actively manage your positions using limit and stop orders.

What lot sizes are available?

Our trading platform allows users to trade in micro (0.01), mini (0.1) and standard (1.0) lots.

What is the pip?

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fifth decimal point: for dollar currencies this is to 1/100th of a cent.

What is the pip spread for major and cross currencies?

Pip spreads vary depending on the instrument. EURUSD can go as low as 0.4 pips. In general, all variable spreads on both major currency pairs and cross currency pairs are very tight and extremely competitive. For full details on our floating spreads, please see our contract specifications.

What is the margin requirement for each currency pair?

Click on the link below and find the margin requirement for the instrument/s you choose:

https://wfgtradinggroups.com/calculator

What is the spread on GOLD?

WFG Trading Groups Ltd offers tight spreads as low as 0.50 (USD) on Gold CFD and as low as 0.20 (USD) on Gold CFD Future.

What is a fractional pip?

A fractional pip is a tenth of a pip. This feature allows traders to benefit from smaller price increments and moves in the market. For example, instead of quoting prices with 4 digits i.e. EURUSD @ 1.4251 / 1.4253 WFG Trading Groups can quote the pair as 1.42508 / 1.42528 with the last digit quoted as a subscript. The Pip value for a EURUSD 100,000 position is $10 and the value of a fractional pip for a EURUSD 100,000 position is $1.

What is Balance/Equity/Margin/Free Margin/ Margin Percentage?

• Balance is the total financial result of all completed transactions, including deposit and withdrawal operations on the trading account.
• Equity is the balance plus or minus the floating profit or loss.
• Margin is the amount of funds required and being held (margin requirement) for the open trades.
• Free Margin is the equity less the margin held on the open trades.
• Margin Percentage Level is the ratio of equity divided by the margin held (margin requirement on the open trades), multiplied by 100.

How do I fix the "Waiting for Update" message on my charts?

Click on the symbol you want to view from the Market Watch section of the trading platform and drag it into the chart window.

What is Forex Market?

Forex and ‘FX’ are shortened terms used for ‘foreign exchange’. Foreign exchange or ‘currency trading’ is the exchange of money from different countries. The value of one country’s currency is constantly changing against the value of another country’s currency. Forex traders make money through buying and selling currencies on the foreign exchange market. The "Forex" market is the most traded financial market in the world. Forex market is the simultaneous buying of one currency and selling of another; currencies are always traded in pairs. International currencies are traded on floating exchange rates.

What are the common currencies in the Forex market?

The most common currencies in the Forex market are divided into Majors and Crosses as the following:

Majors - EURUSD, GBPUSD, USDCHF, USDJPY, USDCAD, AUDUSD, NZDUSD

Crosses - EURCHF, EURGBP, EURJPY, GBPJPY, GBPCHF, CHFJPY, EURCAD, EURAUD, GBPCAD, AUDCAD, etc.

Who participates in the Forex market?

Central Banks, Commercial and Investment Banks were the traditional dominants of the Forex market, but now we can also include International Money and Fund Managers, Multinational Corporations, Registered Dealers, Options and Futures, Traders and Private Investors.

Where is the central location of the FX Market?

FX Trading is not centralized on an exchange, as with the stock and futures markets.The FX market is considered an Over the Counter (OTC) or 'Interbank' market, due to the fact that transactions are conducted between two counterparts over the telephone or via an electronic network.

What is a CFD?

A CFD, or Contract for Difference, is an agreement between two parties to exchange the difference between the opening price and closing price of a contract. CFDs are derivatives products that allow you to trade on live market price movements without actually owning the underlying instrument on which your contract is based. You can use CFDs to speculate on the future movement of market prices regardless of whether the underlying markets are rising or falling. You have the opportunity to sell and profit from falling prices or buy and profit from rising prices. Moreover, with our vast variety of markets, you can gain exposure to markets you may not have had access before. We offer CFDs on FX, metals, indices, and commodities.

What does it mean to have a 'long' or 'short' position?

In trading parlance, a long position is one in which a trader buys a currency at one price and aims to sell it later at a higher price. In this scenario, the trader benefits from a rising market. A short position is one in which the trader sells a currency in anticipation that it will depreciate. In this scenario, the trader benefits from a declining market. However, it is important to remember that every FX position requires a trader to go long in one currency and short in the other.

How are currency prices determined?

Currency prices are affected by a variety of economic and political conditions, most importantly interest rates, inflation and political stability. Moreover, governments sometimes participate in the Forex market to influence the value of their currencies, either by flooding the market with their domestic currency in an attempt to lower the price, or conversely buying in order to raise the price. This is known as Central Bank intervention. Any of these factors, as well as large market orders, can cause high volatility in currency prices. However, the size and volume of the Forex market makes it virtually impossible for any one entity to "drive" the market for any length of time.

Are there disadvantages to trading on leverage?

While leverage enables you to control a large amount of capital with a limited deposit, it can also expose you to significant losses.